Contact Oben support

Send a request to Oben's support team, ask for a phone or video call, and follow the replies in one place.

Who can do this: The owner, and staff whose role includes Contact Oben support
Where in Oben: /support

When you need help from Oben's team, write to them from the question mark at the top of any page. Every request and its replies stay in one place.

Steps

Select the question mark at the top of the page, then choose Contact Oben support.
Under What do you need help with?, write a short subject. Under Details, say what happened, where in the app, and what you expected.
Choose a Topic and How urgent?.
Under How should Oben get back to you?, choose Reply here, Phone call or Video call. For a call, add the Number to call (phone only) and Good times to reach you.
Select Send to Oben. The request opens so you can follow it.
When Oben replies, the request shows Oben replied. Write in Reply to Oben and select Send.
When you are done, select Close request. To pick it up again later, write in the box to reopen it.

Open your requests any time from the question mark, under My requests. It shows how many are open.
When Oben replies, you see a dot on the question mark and an alert in the bell, and My requests shows New reply.
Leave out patient names and details unless Oben asks for them.
Your requests lists Open and Closed requests. A booked call shows its time, and a video call has Join the video call.
If your role does not include support, the owner can add Contact Oben support in Roles & Access.