Stay signed in and unlock your screen

You stay signed in on your own device while you work, for up to 30 days. An idle screen locks to hide patient information, and your page and anything you typed are kept.

Steps

1. When you see Screen locked, select Unlock with Face ID or Touch ID. Or select Use my password, enter your Email and Password, select Continue, enter the Code from your authenticator app and select Unlock.
2. Once a day Oben asks Confirm it's you. It asks at a pause, never in the middle of typing. Answer it the same way.
3. To use Face ID or Touch ID, select your name chip at the top right, choose My profile, and under Sign-in & Security select Add a passkey.
4. If a device is lost or shared, open My profile, and under Signed-in devices select Sign out everywhere, then Yes, sign out everywhere. Every browser needs a full sign-in again, this one too.
5. Owners: open Settings → Roles & Access → Security. Under Lock an unattended screen, choose how long a screen can sit unused: Off, 15 minutes, 30 minutes, 1 hour (the default) or 2 hours. Every staff browser follows within a minute.

Good to know

• A live visit, call or team meeting counts as work, so the screen does not lock during one.
• Sign in again on the locked screen starts a full sign-in. It does not carry unsaved work on that page.
• You sign in fully again on a new device, 30 days after your last full sign-in, after a password reset or a new authenticator, and after Sign out everywhere. A role change or a disabled account also ends your sessions.
• If Oben cannot reach the server, Checking your screen lock hides patient information. It opens again by itself when the connection returns.
• The Oben Owner app and the client portal sign in as before.