Helpoben.care

Track a prescription's delivery status

Use Fulfillment to see where a signed prescription is, from sending to delivery, and record shipping or delivery yourself.

Who can do this
Staff with access to Prescriptions can view; staff allowed to manage fulfillment can record shipping and delivery
Where in Oben
/prescriptions/fulfillment

Saved in this browser only, so every article can open its screen.

Every signed prescription lands in Fulfillment. This screen answers where the medication is now.

Steps

  1. Open Prescriptions and select the Fulfillment tab.
  2. Pick a queue: Active, Ready to Send, At Pharmacy, Shipped, Exceptions, Completed or All.
  3. Read the row. Payment shows whether the order is paid, Fulfillment shows its stage (up to Shipped and Delivered), Pharmacy status shows the pharmacy's latest update, and Carrier and Tracking appear once it ships.
  4. Select Track package to open the carrier's tracking page.
  5. Select the medication to open the order. (The patient's name opens their client record.) The Status timeline lists each step, such as Provider signed Rx, Submitted to pharmacy, Shipped and Delivered.
  6. If a row shows Resolve, open it and follow the steps shown to settle the send.
  7. To record delivery, open the order and select Mark delivered. You can pick the Delivered on date, or leave it blank for now.

Good to know

  • Shipping and tracking come from the pharmacy automatically. The pharmacy does not report delivery: an order shows Delivered when staff select Mark delivered or the client confirms it arrived in their portal.
  • On an order sent from Oben, manual shipping entry is under Enter manually: enter the Carrier and Tracking number (both or neither) and select Mark shipped or Add tracking.
  • If a prescription was sent to the pharmacy another way, open it from Ready to Send and select Sent to pharmacy outside Oben. Oben then never sends it, and you can add tracking and mark it shipped or delivered.
  • Reached straight from Sign & send, the order shows a green note for a few minutes saying it was sent to the pharmacy just now.
  • Select the Signed column heading to switch between newest and oldest first.
  • Orders in Ready to Send have not gone to the pharmacy yet. Select Submit to send one. Orders marked In clinic batch go out with their batch instead.
  • Exceptions holds orders the pharmacy rejected or whose send needs checking.