Write and send a prescription

New Rx is where a prescription is written. Staff can prepare it; a provider signs it. After signing, the order moves to Fulfillment, where it is sent to the pharmacy.

Steps

1. Open Prescriptions and select the New Rx tab.
2. Select + Write prescription. You can also open a client, select the Medications & Rx tab, and select Prescribe.
3. Choose the Patient and the Pharmacy.
4. Choose how to start: Quick Prescribe, Ask Oben · Pharmacy, or Manual Entry.
5. Complete each section that opens, such as Medication, Dose, Directions, Quantity & supply and Delivery. The Prescription summary shows what you have so far.
6. Select Review & Sign (providers) or Review (other staff) to open Final review.
7. Check every detail. Select Edit to go back and change anything.
8. A provider selects Sign Rx, or Sign & send to sign and send it to the pharmacy in one step. Other staff select Save draft so a provider can sign it later in New Rx.
9. A green note confirms the signing, then the order opens in Fulfillment. After Sign Rx, select Submit there to send it to the pharmacy.

Good to know

• After Sign & send, the note says the prescription was signed and sent to the pharmacy, with the pharmacy's order number when it gives one. If it has not gone to the pharmacy yet, the note says why: it goes once the payment clears, or staff send it from Fulfillment.
• A pharmacy marked "not ready" must be set up in the Pharmacies tab first.
• If Before signing says the client record is missing a detail the pharmacy needs, select Edit client details, fix it, then sign.
• If the review shows a hard stop, edit the prescription, or give Your reason for signing anyway when that is allowed.
• Signed orders that are not sent yet wait in Fulfillment under Ready to Send. See Track a prescription's delivery status.